Culturelle Frequently Asked Questions

Culturelle Frequently Asked Questions

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Why should I supplement my child’s diet with Culturelle® Kids Regularity?

When kids have trouble staying regular, they often feel uncomfortable. Changes in diet alone may not be enough, and stimulants can be harsh and are not recommended for daily use. Culturelle® Kids Regularity Gentle-GoTM Formula provides a safe, gentle and drug-free way to help restore regularity that you can feel good about giving to your child every day.*

When and how should I give Culturelle® Kids Regularity?

Culturelle® Kids Regularity Gentle-GoTM can be used to help restore regularity when your child is having occasional issues, and also daily to help keep them regular with continued use.* While the benefits of fiber will be noticed with each individual use, healthy digestion and bowel function is best supported with longer, more continuous usage.* Culturelle® Kids Regularity can be taken any time of day. For best result, add to your child's favorite yogurt or applesauce. Do not add to warm or hot food or beverage. Some sediment from fruit and vegetable fiber is normal. Refer to the directions on the box for suggested use.

When and how should Culturelle® be taken?

Culturelle® probiotic capsules, tablets and packets can be taken with or without food at any time throughout the day. If taking capsules, you can open the capsule and mix the contents with any cool food or beverage. Culturelle®'s benefits may be experienced within just 48 hours of taking it; however some people do experience mild gas and bloating when they first start taking probiotics. This is normal due to the changing environment in the digestive tract and should go away within a short period of time. To receive the full Lactobacillus GG advantage, take Culturelle® every day to help achieve and maintain optimal core health.*

Directions for 12 years of age and older:

Culturelle® Digestive Health Daily Probiotic Formula & Culturelle® Digestive Health Daily Probiotic Chewables

  • For Daily Use, chew one (1) tablet or take one (1) capsule per day. For optimal results, continued daily use is suggested. If experiencing occasional digestive upset, chew two (2) tablets or take two (2) capsules daily [one (1) in the morning and one (1) at night] until discomfort subsides.
  • When traveling, chew two (2) tablets or take two (2) capsules daily [one (1) in the morning and one (1) at night] throughout the trip. For best results start two to three days prior to travel.

Culturelle® Health & Wellness Daily Immune Support Formula & Culturelle® Health & Wellness Food Formula (Dairy & Gluten Free)

  • Take one (1) capsule per day to support immune health.

Culturelle® Pro-WellTM 3-in-1 Complete Formula

  • Take (1) capsule per day to support your heart, digestive, and immune health.

Directions for children:

Culturelle® Kids Packets Daily Probiotic Formula

  • For children 1 year and above take (1) packet daily to support digestive and immune health. To alleviate occasional digestive distress, take two (2) packets per day. If taking 2 packets, take on in the morning and one in the evening.

Culturelle® Kids Chewables Daily Probiotic Formula

  • For children ages 3 and above chew one (1) tablet daily to support digestive and immune health. To alleviate occasional digestive distress, chew two (2) tablets per day. If taking two tablets, take one in the morning and one in the evening.

Culturelle® Kids Regularity Gentle-GoTM Formula

  • For Children 1 to 6: Take one packet daily. Empty entire contents of one (1) packet into cool food or 4-6 oz. beverage. Do not add to warm of hot food or beverage. Mix or shake immediately before use. Some sediment is normal. For best results, ensure contents are completely consumed.
  • For Children 7-12: Take one packet, twice daily. Empty entire contents of one (1) packet into cool food or 4-6 oz. beverage. Do not add to warm of hot food or beverage. Mix or shake immediately before use. Some sediment is normal. For best results, ensure contents are completely consumed.
What happens if I stop taking Culturelle®?

When you take Culturelle® every day, you help maintain a healthy balance of the good and non-beneficial bacteria in your body - promoting digestive, immune and overall health.* If you stop taking it, your body loses its Lactobacillus GG advantage in about one-two weeks. After that time, diet, occasional stress, travel and even some medications may cause occasional imbalance of the good bacteria and non-beneficial bacteria in the intestinal tract. That's why we recommend a daily serving of the probiotic in Culturelle® to help maintain optimal health.*

What happens if I stop taking Culturelle® Pro-Well® 3-in-1?

With discontinued use, you will no longer benefit from the Omega-3 fatty acids, and within approximately one to two weeks of not taking Culturelle® Pro-Well® 3-in-1 Complete, the Lactobacillus GG probiotic barrier will diminish. To experience the many benefits of Culturelle® Pro-Well® 3-in-1 Complete, it should be taken daily.

Is Culturelle® Dairy Free?

Culturelle® products do not contain dairy/milk derived ingredients. As dairy is considered a major food allergen, if a product contained milk ingredients, we are required by law to disclose it on the label. It is important to note that while the product does not contain dairy/milk ingredients, it is produced in a facility that also handles dairy/milk ingredients.

i-Health, Inc. Return Policy

If you are not satisfied with the product you purchased, we recommend that you ask the retailer that sold it to you to refund your money. If the retailer will not accept the product, you may return it directly to us.

If you would like to return an i-Health, Inc. product for a refund, please follow the instructions below.

To process a refund request, please send:

  1. Your store receipt, clearly indicating the store where the item was purchased and circle the item and purchase price of the product being returned.
  2. The box and unused portion of the product being returned.
  3. A note briefly explaining why you are returning the item for a refund or exchange, and also include your name, mailing address, and telephone number. Please send all of the materials above to:

i-Health, Inc.
Attn: Consumer Resources
55 Sebethe Drive
Suite 102
Cromwell, CT 06416

PLEASE BE ADVISED:

  • If you do not have all of the information and documentation requested above, we will not be able to provide a refund.
  • Refunds are only for the value of the product. Shipping expenses and taxes will not be reimbursed.
  • We recommend shipping via certified mail, UPS, or some other service that will confirm delivery of your items.
  • i-Health, Inc. will not accept expired product.
  • Items must be returned/exchanged within 90 days of purchase.
  • Maximum return limit of 2 items of the same brand.
  • Please allow 4-6 weeks for your return to be processed.
How should I take Culturelle® Pro-Well® 3-in-1?

When taken daily, Culturelle® Pro-Well® 3-in-1 can help support heart, digestive and immune health.* You may take Culturelle any time during the day, with or without a meal.

After first taking Culturelle® Pro-Well® 3-in-1, the Lactobacillus GG will begin to colonize in the digestive tract.* While some benefits begin within the first two days, on-going gastrointestinal, immune and heart health benefits are experienced after longer term, continuous usage.* KEEP OUT OF REACH OF CHILDREN. Inform a healthcare professional before starting any dietary supplement, particularly if there is a known immune-compromised condition. Consult your physician before using this product if you are taking blood thinning medications such as anticoagulants or blood thinners, have a bleeding disorder, or anticipate surgery.

How is Culturelle® Kids Regularity different?

Culturelle® Kids Regularity contains a unique blend of naturally sourced ingredients selected just for kids’ digestive systems:

  • Dietary fiber from fruit and vegetable: inulin – a prebiotic vegetable fiber from chicory root, plus whole fruit kiwi
  • Lactobacillus GG, the #1 clinically studied probiotic strain in children††

This unique Gentle-GoTM Formula works in harmony with the body to gently yet effectively restore the natural balance of good bacteria in the digestive tract and help promote daily regularity to help kids go easier.* Plus, it's from Culturelle®, the #1 Pediatrician Recommended Probiotic Brand.

How does Culturelle® Pro-Well® 3-in-1 guarantee its potency and efficacy?

Light, air, heat and moisture can all negatively affect probiotics causing the number of active bacteria to diminish over time. Culturelle® Pro-Well® 3-in-1 Complete capsules are packaged in a bottle with a unique molecular sieve to assure maximum potency and efficacy. Culturelle® guarantees the number of live Lactobacillus GG cultures through the expiration date on the packaging.** In addition, the omega-3 fatty acids used in Culturelle® Pro-Well® 3-in-1 Complete are concentrated for potency and conform to global quality and purity standards.

How does Culturelle® Pro-Well® 3-in-1 compare to other probiotics?

Only Culturelle® Pro-Well® 3-in-1 Complete combines 10 billion live active cultures of the #1 clinically studied probiotic,†† Lactobacillus GG, with the power of omega-3s to naturally help support heart, digestive and immune health.* Lactobacillus GG is the most clinically studied probiotic strain backed by over 30 years of research.†† Stomach acid and bile can kill many probiotic strains on contact, preventing them from ever reaching the intestinal tract. Lactobacillus GG has been demonstrated to survive the harsh stomach acids to get where it is needed most in the intestines.* Culturelle® Pro-Well® 3-in-1 also contains 240 mg of fish oil with heart healthy omega-3 fatty acids.* When taken daily, Culturelle® Pro-Well® 3-in-1 is safe and effective in supporting heart, digestive and immune health.*

How do I store Culturelle®?

Unlike yogurt and other probiotic brands, Culturelle® comes to you specially packaged to keep light, moisture, heat and air out - so it can be stored at room temperature or below. Keep Culturelle® in a cool, dry place away from direct sunlight and humidity. We do not recommend storing probiotics in the bathroom.

How can Culturelle® help me when I'm traveling?

It's disturbing but true: many people who travel occasionally develop digestive issues. So, why not help prepare yourself before your next vacation? By taking Culturelle® before and during your trip, you can build up a healthy supply of Lactobacillus GG, the good bacteria, and help reduce stomach and digestive discomfort.*

Have the Culturelle® capsules changed?

The Culturelle® capsules have recently gone through a change. Culturelle® Digestive Health and Culturelle® Health and Wellness now have a vegetarian capsule instead of a gelatin based capsule. This change was made due to consumer feedback as well as better capsule durability. We want to assure you the products still contain the same #1 probiotic strain Lactobacillus GG and will provide the same great benefits!

Why are some products packaged differently than others?

Culturelle® probiotic adult capsules, kids packets and kids chewable tablets are individually double-foil-protected and packaged in a way to prevent moisture, light, heat and air from getting to the Lactobacillus GG, guaranteeing maximum potency and stability.** The Culturelle® probiotic Digestive Health chewables are packaged in a specially designed vial shown to keep the chewables fresh even after you open and close the vial – ensuring you get Culturelle®’s optimal benefits.

What is Lactobacillus GG?

Found in Culturelle®, Lactobacillus GG is the most clinically studied strain of probiotic for digestive health, and immune health.*†† Discovered in 1985 at Tufts University in Boston, MA, it is considered the premier probiotic in the world. Lactobacillus GG is strong enough and sticky enough to survive stomach acids and successfully colonize in the intestines.*

What happens if I stop taking Culturelle® Pro-Well® Immune + Energy?

With discontinued use, you will no longer benefit from the additional vitamins, and within approximately one to two weeks of not taking Culturelle® Pro-Well® Immune + Energy, the Lactobacillus GG probiotic barrier will diminish. To experience the many benefits of Culturelle® Pro-Well® Immune + Energy, it should be taken daily.

What exactly are probiotics?

So, what are probiotics? Probiotics are live microorganisms which when administered in adequate amounts confer a health benefit on the host. More simply, they are good bacteria that you can add to your health regimen for a variety of benefits including digestive & immune support.* Taking a probiotic supplement like Culturelle® with Lactobacillus GG helps to maintain the natural balance of good and non-beneficial bacteria in your body.* When good bacteria are added and allowed to multiply, they help replace the non-beneficial bacteria – boosting overall digestive health, supporting the immune system and contributing to better overall health.*

Since there are many different bacterial strains, it’s important to understand that not all probiotics deliver the same digestive and immune health benefits.

Of all the probiotic supplements, why choose Culturelle®?

In study after study, Lactobacillus GG has been shown to survive stomach acid and form a strong barrier against non-beneficial bacteria.* Unlike many other probiotic supplement brands, Culturelle® delivers an efficacious number of live, active cells in every capsule, tablet, or packet.

Culturelle®’s unique properties, state-of-the-art manufacturing and advanced packaging process ensure that an effective amount of active bacteria make it to the intestines – where it matters most.

Is Lactobacillus GG Safe?

Lactobacillus GG is naturally sourced and has been studied intensely in over 1,000 scientific studies to determine its safety and effectiveness.

How to take Culturelle® Probiotics

Culturelle® can be taken with or without food at any time during the day. If you prefer, open the capsule and mix the contents with any cool food or beverage. You may experience benefits within just 48 hours. You may experience mild bloating, gas or digestive gurgling when you first begin taking Culturelle®. Don’t worry - this is normal due to the changing environment in the digestive system and should go away within a short period of time. If these effects last longer than two weeks, we recommend discussing with your health care professional. We recommend daily usage to help maintain optimal core health.*

How should I take Culturelle® Pro-Well® Immune + Energy?

When taken daily, Culturelle® Pro-Well® Immune + Energy can help support immune health and energy levels.*^ You may take Culturelle any time during the day, with or without a meal. After first taking Culturelle® Pro-Well® Immune + Energy, Lactobacillus GG will begin to colonize in the digestive tract.* While some benefits begin within the first two days, on-going gastrointestinal and immune benefits are experienced after longer term, continuous usage.* KEEP OUT OF REACH OF CHILDREN. Inform a healthcare professional before starting any dietary supplement, particularly if there is a known immune-compromised condition.

How quickly will I feel Culturelle® working?

Culturelle®’s probiotic benefits may be experienced within just 48 hours of taking it, but it may vary person to person. You may experience mild bloating, gas or digestive gurgling when you first begin taking Culturelle®. No need to worry - this is normal due to the changing environment in the digestive system and should go away within a short period of time. If these effects last longer than two weeks, we recommend discussing with your health care professional. Everyday supplement usage is encouraged for ongoing digestive health.*

How does Culturelle® Pro-Well® Immune + Energy compare to other probiotics?

Only Culturelle® Pro-Well® Immune + Energy combines 10 billion live active cultures of the #1 clinically studied probiotic,†† Lactobacillus GG, with the energy-inducing B vitamins to deliver sustained energy levels- and is caffeine free!^ It contains 100% of the daily value of Vitamins C, B1, B2, B5, B6 and B12; and is an excellent source of Vitamin B3. Lactobacillus GG is the most clinically studied probiotic strain backed by over 30 years of research.†† Stomach acid and bile can kill many probiotic strains on contact, preventing them from ever reaching the intestinal tract. Lactobacillus GG has been demonstrated to survive harsh stomach acids to get where it is needed most in the intestines.* When taken daily, Culturelle® Pro-Well® Immune + Energy is safe and effective in helping you feel your best and going strong all day long.*

Does Culturelle® Pro-Well® Immune + Energy supply energy through caffeine or sugar?

No, this product is caffeine and sugar free. This product includes a blend of B-vitamins which support energy through metabolic function.*

Does Culturelle® help with occasional diarrhea and other digestive health issues?

Digestive issues occur when there is an imbalance of good and non-beneficial bacteria. By adding good bacteria (from a probiotic like the one in Culturelle®) back to your body and restoring a healthier good bacteria ratio, your digestive system can get back on track.*

Culturelle® vs. Yogurt?

Most yogurts contain just a fraction of Culturelle®’s billions of good bacteria. And most yogurts don’t contain a probiotic strain as hardy and beneficial as Lactobacillus GG. And unlike yogurt, Culturelle® doesn't have all that extra sugar and calories.

Can I take Culturelle® Pro-Well® Immune + Energy with other supplements and medications?

While there are no known interactions between Culturelle® Pro-Well® Immune + Energy with medications (including antibiotics) or other dietary supplements, please consult with your healthcare professional before taking any new supplement or medication.

Can Culturelle® Probiotics really enhance my health?

Believe it or not, approximately 70% of your body’s entire immune system is in your digestive tract. With your digestive system and immune system so linked, it’s easy to see how optimal health starts in the core. So when the non-beneficial bacteria in your body multiply (from causes like diet, travel, occasional stress and certain medications), your digestion and immune system are vulnerable. Fortunately, there’s Culturelle® with the probiotic strain shown to support digestive health and immune health.*

Are there any side effects associated with taking Culturelle® Pro-Well® Immune + Energy?

In certain instances, the Lactobacillus GG probiotic in Culturelle® Pro-Well® Immune + Energy may cause users to experience minor bloating, gas or intestinal gurgling when first taking the product. This is not unusual. Your digestive tract is going through a change and the probiotic in Culturelle® Pro-Well® Immune + Energy is helping to restore a healthier bacterial balance.* With continued use these symptoms should subside in a short period of time. Consult your physician if symptoms persist.

Can I take Culturelle® Pro-Well® 3-in-1 with other supplements and medications?

While there are no known interactions between Culturelle® Pro-Well® 3-in-1 with medications (including antibiotics) or dietary supplements, please consult with your healthcare professional before taking any new supplement or medication. Please inform your healthcare professional before using Culturelle® Pro-Well® 3-in-1 in particular if you are taking medications such as anticoagulants or blood thinners, have a bleeding disorder, or anticipate surgery.

Can Culturelle® be taken with other digestive and immune health dietary supplements and medications?

The probiotic in Culturelle® is clinically shown to be safe and effective. However, as with all supplements, we suggest you discuss the use of Culturelle® with your health care professional before taking.

Can children take Culturelle®?

Yes! Culturelle® Kids Probiotics are especially ideal for children 1 year and above and their still-developing immune systems. The probiotic in Culturelle® Kids Packets Daily Probiotic Formula and Culturelle® Kids Chewables Daily Probiotic Formula has been proven to help support children's natural defense systems and helps reduce occasional digestive upset.* It helps maintain healthy bacterial balance.* But is it safe, you wonder? Lactobacillus GG, found in Culturelle®, is the most clinically studied probiotic in kids.††

Are there any side effects?

You may experience mild bloating, gas or digestive gurgling when you first begin taking Culturelle®. No need to worry - this is normal due to the changing environment in the digestive system and should go away within a short period of time. If these effects last longer than two weeks, we recommend discussing with your health care professional.

Are there any side effects associated with taking Culturelle® Pro-Well® 3-in-1?

In certain instances, the Lactobacillus GG probiotic in Culturelle® Pro-Well® 3-in-1 may cause users to experience minor bloating, gas or intestinal gurgling when first taking the product. This is not unusual. Your digestive tract is going through a change and the probiotic in Culturelle® Pro-Well® 3-in-1 is helping to restore a healthier bacterial balance.* With continued use these symptoms should subside in a short period of time. Consult your physician if symptoms persist.

Are there any side effects associated with taking Culturelle® Kids Regularity?

Kids may experience minor bloating, gas or intestinal gurgling when taking Culturelle® Kids Regularity. Much like Lactobacillus GG, increasing dietary fiber can cause temporary gurgling and bloating as well. This is not unusual. Your child’s intestinal tract is going through a change as the fiber goes to work and the probiotic is helping to restore a healthier bacterial balance.* With continued use these symptoms should subside. Consult your physician if symptoms persist.

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